Automated Service Delivery

Fleet MPS is a market leader in business process, information technology and document management services. Our unique combination of industry expertise and comprehensive delivery capabilities helps you reduce costs, streamline operational processes and grow revenue while clearing the way for you to focus on what you do best: your core business.

Fleet MPS Proactive Service delivery:

Our continuous monitoring and proactive support model provides a seamless integration between your office and IT environment, driving device uptime and output quality. The Fleet MPS proactive break-fix service reduces calls to the service desk and free your IT staff and employees from the support process so they can focus on their core business. Fleet MPS monitoring software gives us real-time alert and response processes to maximise the productivity of your contracted document output devices—and your team who use them. We provide standard service level agreements that offer proactive device monitoring, replenishment of consumables, break-fix services, pricing, invoicing and reporting. Our Service delivery platform provides you with consolidated reporting to track and monitor your device spend and operational performance metrics.

Security Fleet MPS can help guard against potential security vulnerabilities. We protect documents from inappropriate distribution by controlling access at the device through user authentication. We also continually monitor your device and your network port, recommending actions to maximise your information security. Our multifunctional devices, enable easy transition from paper to digital and facilitate direct links to back office systems. Fleet MPS help you track your assets and highlight any non-conformance of unauthorised devices added to your network. We also manage move/add/change requests and provide an audit trail for a secure document infrastructure.

Consumables management:

Fleet MPS includes consumables management to assist with order planning and control. That means you should never run out of toner or stock-pile to avoid running low. Fleet MPS proactive service delivery enables you to order what you need, when you need it Fleet MPS’ performance management unique Remote Diagnostics System (RDS) allows the central administrator to monitor the status, workload and usage pattern for each individual device creating reports that give an overview of how devices are performing. Fleet MPS have a dedicated team who are available to help all users of the Managed Solution. If assistance is required, please contact the help desk via our Service Contact Form.

Service level agreement includes:

Because it is metrics-based, our approach enables continuous process improvements via our London based helpdesk. Once the baseline is clearly established and understood, we’ll work with you to implement the most appropriate support processes and tools for device management, print queue management, and print driver management. We can control and manage most of your office printers, regardless of vendor.

The tools and technologies integrate with your existing technology infrastructure and support all aspects of your output environments, including service desk, break-fix, service level agreement management, supplies and procurement.

We partner with you to establish targeted areas for measured improvement to extend the benefits and value of our services over time.

Fleet MPS Standard Support Level Agreement includes:

  • Colour & Black Toner
  • 4 Hour response time
  • Parts and Labour
  • All service & Maintenance
  • Preventative maintenance
  • Full training on installation
  • Regular Service Reviews
  • Copy quality guarantee
  • Product reliability guarantee