Plexal is an innovation centre and coworking space based in the London Olympic Park that believes in the power of collaboration. Creating a diverse ecosystem to tackle some of the biggest challenges facing society – starting with cybersecurity, mobility and inclusion.
Step One: Assessment Phase
Fleet MPS were chosen as the managed print solution partner prior to Plexal opening their doors for business. So as opposed to optimising an existing print workflow, Fleet MPS were tasked with designing a complete solution that would grow with the business.
A consultant from Fleet MPS worked to understand the needs of both Plexal and their members and proposed a solution that would meet requirements. Recommending suitable devices for the estimated workloads and deploying them into the right locations to ensure that copy, print and scan services were always accessible.
Step Two: Designing the Solution
A consultant from Fleet MPS worked with the client’s IT team to identify both current and future requirements for an MPS solution. These included providing standardised equipment configured to simplify the end user experience for the members.
Integrating a print solution with Plexal’s existing member management solution to enable automated onboarding of new members for copying, printing and scanning, and automated billing for the members usage.
Integrating with the door access system so that a single card would be used by members for both access to the building and authentication at the print devices.
With multiple businesses all working under one roof it was crucial that appropriate security was put in place from the design phase to ensure the document security of both Plexal and its members.
By automating the supply of consumable items, fault logging and billing Plexal would be free to focus on other core business related activities.
Finally, by branding the solution with Plexal’s logo members would be provided with a professional and consistent user experience.
Step Three: Implementation and Go Live
Both devices and server were delivered to site by Fleet MPS’s logistics team pre-configured to provide a plug and play installation.
The solution was tested to ensure that it worked as expected, and time had been factored in to diagnose and resolve any bugs that would be found in testing.
Onsite training was provided for Plexal staff and bespoke documentation created to help both staff and members going forward.
Step Four: Managing the Service Relationship
Regular reviews continue between Plexal’s I.T, their Fleet MPS account manager and a member of Fleet MPS’s Professional Services team. This helps to ensure that all aspects of the service delivery package work well, and the proactive monitoring software and remote Help Desk are responsive and helpful to any difficulties that may occur from time to time.
These reviews have also served as an opportunity for Fleet MPS to recommend new technologies as they have become available which has led to improvements in the experience for members. One example being the introduction of simple self-setup for members on both computers and mobile devices without need for print drivers.
Plexal and its members have also become Paper Neutral thanks to Fleet MPS’s PrintReleaf offering. Plexal’s print usage is automatically translated into tree’s worth of paper and for each tree consumed a tree is planted in one of our global reforestation projects. These projects are audited by independent auditor SGS International to ensure that the correct quantities and species of tree are planted, and that trees are thriving. Any trees found not to be thriving are replaced.
Plexal I.T Manager: “Fleet MPS have provided excellent ongoing support in the form of regular reviews to ensure optimal operability of our printing estate, as well as considerations for improvements and scope for new technologies/innovation. Where innovation is at the heart of what we do at Plexal, we really value a supplier that can mirror that approach. As a result, Fleet MPS have helped us deliver a seamless, secure and future proofed managed print solution for our members.”